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Yew Tree Primary School

‘Learning Without Limits’

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IT Support Links

General IT Support

 

Our IT Support is provided by SIPS:

 

The service desk is open Monday to Friday and the hours of business are:

 

 TERM TIMENON-TERM TIME
MONDAY - THURSDAY8.15am - 4.30pm8.15am - 4.00pm
FRIDAY8.15am - 4.00pm8.15am - 3.30pm

 

Logging Issues:

 

Any issues logged are categorised, and response times matched, in the following way:

 

 

PRIORITY 1 & PRIORITY 2 - URGENT AND CRITICAL:

If your issue is critical (i.e. a school wide issue) and needs immediate attention then please call:

Telephone: 0121 296 3000 - OPTION 1

 

PRIORITY 3 - URGENT BUT NON-CRITICAL:

If your issue is urgent (i.e. it cannot wait until a technician is on site in cases such as the internet not working but only on an isolated machine or an interactive board is not working in an individual classroom) but not critical then please email:

Email: it@sips.co.uk

 

PRIORITY 3 - NON URGENT:

If any issues require on site technical support, please log these via our INTERNAL IT SUPPORT FORM on the link below.

 

The school has IT technician support services, from 1.00pm - 4.30pm, on Monday afternoons and Thursday afternoons.

Finally, please remember to follow any instructions given BEFORE you seek help. If that doesn't work you can check with colleagues to try and resolve the issue too. The SBM & HT can, for example, reset pupil and staff passwords. 

 

When you log a job, please be patient! Do not log the job multiple times and please ensure you reply to any communication from the technical support teams.

 

Remote Desktop Access

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