Yew Tree Primary School

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Parent & Family Signposting

Parent & Family Support Signposting


In the first instance it is always advisable to seek support through school. Your child’s teacher will always be more than happy to discuss any matters which you feel may impact on learning. Alternatively, you can speak to a member of the 'Every Child Matters' team or Senior Leadership Team who may be able to support you or make contact with support networks for you.


However, if you prefer not to contact school then the following support networks are available to parents and families:


There is information on :

  • Bereavement
  • General Support
  • Bullying
  • Health Issues
  • Mental Health Issues
  • Single Parents
  • Relationship Issues
  • Pregnancy Issues
  • Drugs and Alcohol Issues



Sandwell Family Hubs will offer the right help, in the right place, at the right time by offering services and support for all families in Sandwell with children aged 0 – 19 (or 25 with SEND) and extra support is available for families during pregnancy and in your baby’s first years. Click on the picture below to access the Family Hubs site:



You can also access information for parents/carers via the Sandwell Information Service which is available by clicking on the image below:



Samaritans :
08457 909090
An organisation
who offer support to individuals in distress.



If you are unhappy about anything and would like to talk to someone please call 0800 11 11. There are people there all the time to listen to you.


Home Start:
Home-Start is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents when they need us the most because childhood can’t wait.


Further information about services available can be found on the website:


You will find the details of your most local Home Start service on the website above or by telephoning 0116 464 5490.


Sandwell Adult & Family Learning Service:

Are you looking to develop your skills, change employment or simply have time for a hobby?


If so, take a look at Sandwell Adult & Family Learning Service. They have an extensive range of courses available for you to enrol on. Full details are available at:



Support for individuals and families at risk of being homeless.
Tel: 0808 800 4444


Sandwell Council Housing:

Tel: 0121 368 1166 | Email:
Sandwell Council can support families should you experience housing difficulties



Cruse Bereavement Care
Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The charity provides support and offers information, advice, education and training services.

Tel: 0844 477 9400


Winston’s Wish:
Winston’s Wish, the charity for bereaved children, helps young people re-adjust to life after the death of a parent or sibling. By providing professional assistance before, during and after bereavement they help them to better understand the nature of loss and offer the practical support and guidance that many need in order to cope throughout the grieving process.

Tel: 08088 020 021


Bereavement UK
A valuable hub providing bereavement support and information for families.


Bereavement Counselling Directory
A comprehensive list of bereavement counselling services.



Bullying UK:
Visit the bullying website for support and information.


Organisation which offers support to children and families concerned about bullying.


Mental Health

Young Minds:
Organisation that supports young people and families who may be worried about mental health issues.

Tel: 0808 802 5544


Community Mental Heath Teams:

Information about the support and services available from the Community Mental Health Teams is available by clicking here.


The National Association for Mental Health -

An association that supports individuals and families experiencing mental health problems.

Tel: 0300 123 3393

Text: 86463



Self harm:

Internet site which supports individuals and families affected by self harming.


Alive N Kicking:

Alive ‘N’ Kicking is a successful weight management programme that helps children and young people aged anywhere between five and 19 years of age reach and maintain a healthier weight. Further information is available by clicking here.


Eating disorders

Site and helpline which support those affected by eating disorders.

Tel: 0845 634 1414

Youth Helpline: 0345 634 7650


Relationship Concerns

Nationwide service for those needing support with relationship issues. This can mean couple counselling, individual counselling and family counselling. There are local counselling centres that can be accessed in the day or evenings.

Tel: 0300 100 1234


National Family Mediation:
An organisation helping families in conflict (especially those divorcing or separating).

Tel: 0300 4000 636


Family Lives:
Support for families of prisoners or offenders.


Children and Family Court Advisory and Support Service -

Cafcass champions the interests of children involved in family proceedings, advising the family courts in England on what it considers to be in the best interests of individual children.

Tel: 0300 456 4000



Black Country Woman's Aid:

Black Country Woman's Ad (BCWA) is an independent charity which has supported survivors of domestic and sexual violence in the West Midlands for 30 years. If you would like to talk to them about support they can offer, click here or call 0121 5530090


Victim Support:

Victom Support offers support to those who have been affected by a range of crimes. This includes support for victims (male & female) of domestic abuse. Further information if available by clicking here or by calling 0808 1689 111.


Single Parents

An organisation that can provide expert advice, practical support and campaign for single parents.

Tel: 0808 802 0925


Internet site which supports one parent families



National Childbirth Trust:
An agency whose purpose is to provide support and evidence-based information in pregnancy, birth and early days of parenthood. 


Miscarriage Association:
A website and helpline to offer support to those having experienced a miscarriage.

Helpline: 01924 200799 (Mon-Fri, 9am - 4pm)


British Pregnancy Advisory Service:
BPAS is the leading provider of abortion services in the UK, with a national network of consultation centres and clinics.

Tel: 08457 30 40 30


Drugs & Alcohol Support

Charity which supports children and families affected by drugs.

Tel: 0300 123 6600


Alcoholics Anonymous:

A national helpline which supports those having difficulties with or those who are addicted to alcohol.

Tel: 0800 9177 650



A free service available to people who are recovering from drug or alcohol addiction.

Tel: 0800 140 4690

Emotional Well-Being Directory